SC 13D 1 sprt13d.txt OMB APPROVAL OMB Number:3235-0145 Expires: August 31, 1999 Estimated average burden hours per response 14.90 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 SCHEDULE 13D Under the Securities Exchange Act of 1934 (Amendment No. ) SupportSoft, Inc. (Name of Issuer) Common Stock (Title of Class of Securities) 868587106 (CUSIP Number) May 3, 2002 (Date of Event Which Requires Filing of this Statement) Check the appropriate box to designate the rule pursuant to which this Schedule is filed: /_X_/ Rule 13d-2(c) * The remainder of this cover page shall be filled out for a reporting person's initial filing on this form with respect to the subject class of securities, and for any subsequent amendment containing information which would alter disclosures provided in a prior cover page. The information required on the remainder of this cover page shall not be deemed to be "filed" for the purpose of Section 18 of the Securities Exchange Act of 1934 ("Act") or otherwise subject to the liabilities of that section of the Act but shall be subject to all other provisions of the Act (however, see the Notes). Potential persons who are to respond to the collection of information contained in this form are not required to respond unless the form displays a currently valid OMB control number. SEC 1745 (3-98) Page 1 of 9 CUSIP No. 868587106 13D Page 2 of 9 Pages ---------------------------------------------------------------- 1 NAME OF REPORTING PERSONS IRS IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY) RS Investment Management Co. LLC ---------------------------------------------------------------- 2 CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (See Instructions) (a)/ X / (b)/ / ---------------------------------------------------------------- 3 SEC USE ONLY ---------------------------------------------------------------- 4 SOURCE OF FUNDS WC ---------------------------------------------------------------- 5 CITIZENSHIP OR PLACE OF ORGANIZATION Delaware ---------------------------------------------------------------- NUMBER OF 6 SOLE VOTING POWER SHARES -0- BENEFICIALLY --------------------------------------- OWNED BY 7 SHARED VOTING POWER EACH -6,722,450- REPORTING --------------------------------------- PERSON 8 SOLE DISPOSITIVE POWER WITH -0- --------------------------------------- 9 SHARED DISPOSITIVE POWER -6,722,450- ---------------------------------------------------------------- 10 AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON -6,722,450- ---------------------------------------------------------------- 11 CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES (See Instructions) ---------------------------------------------------------------- 12 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9 20.7% ---------------------------------------------------------------- 13 TYPE OF REPORTING PERSON (See Instructions) OO, HC ---------------------------------------------------------------- CUSIP No. 868587106 13D Page 3 of 9 Pages ---------------------------------------------------------------- 1 NAME OF REPORTING PERSONS IRS IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY) RS Investment Management, L.P. ---------------------------------------------------------------- 2 CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (See Instructions) (a)/ X / (b)/ / ---------------------------------------------------------------- 3 SEC USE ONLY ---------------------------------------------------------------- 4 SOURCE OF FUNDS WC ---------------------------------------------------------------- 5 CITIZENSHIP OR PLACE OF ORGANIZATION California ---------------------------------------------------------------- NUMBER OF 6 SOLE VOTING POWER SHARES -0- BENEFICIALLY --------------------------------------- OWNED BY 7 SHARED VOTING POWER EACH -6,722,450- REPORTING --------------------------------------- PERSON 8 SOLE DISPOSITIVE POWER WITH -0- --------------------------------------- 9 SHARED DISPOSITIVE POWER -6,722,450- ---------------------------------------------------------------- 10 AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON -6,722,450- ---------------------------------------------------------------- 11 CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES (See Instructions) ---------------------------------------------------------------- 12 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9 20.7% ---------------------------------------------------------------- 13 TYPE OF REPORTING PERSON (See Instructions) IA, PN ---------------------------------------------------------------- CUSIP No. 868587106 13D Page 4 of 9 Pages ---------------------------------------------------------------- 1 NAME OF REPORTING PERSONS IRS IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY) RS Diversified Growth Fund ---------------------------------------------------------------- 2 CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (See Instructions) (a)/ X / (b)/ / ---------------------------------------------------------------- 3 SEC USE ONLY ---------------------------------------------------------------- 4 SOURCE OF FUNDS WC ---------------------------------------------------------------- 5 CITIZENSHIP OR PLACE OF ORGANIZATION Massachusetts ---------------------------------------------------------------- NUMBER OF 6 SOLE VOTING POWER SHARES -0- BENEFICIALLY --------------------------------------- OWNED BY 7 SHARED VOTING POWER EACH -4,181,000- REPORTING --------------------------------------- PERSON 8 SOLE DISPOSITIVE POWER WITH -0- --------------------------------------- 9 SHARED DISPOSITIVE POWER -4,181,000- ---------------------------------------------------------------- 10 AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON -4,181,000- ---------------------------------------------------------------- 11 CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES (See Instructions) ---------------------------------------------------------------- 12 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9 12.5% ---------------------------------------------------------------- 13 TYPE OF REPORTING PERSON (See Instructions) IV ---------------------------------------------------------------- CUSIP No. 868587106 13D Page 5 of 9 Pages ITEM 1. This Schedule 13D is filed with respect to the Common Stock of SupportSoft, Inc. ITEM 2. This Schedule 13D is filed on behalf of the following: I. (a) RS Investment Management Co. LLC is a Delaware Limited Liability Company. (b) 388 Market Street, Ste 200, San Francisco, CA 94111 (c) holding company (d) no convictions in criminal proceedings (e) no civil or administrative proceedings II. (a) RS Investment Management, L.P. is a California Limited Partnership. (b) 388 Market Street, Ste 200, San Francisco, CA 94111 (c)registered investment adviser (d) no convictions in criminal proceedings (e) no civil or administrative proceedings III. (a) RS Diversified Growth Fund is part of a Massachusetts Business Trust. (b) 388 Market Street, Ste 200, San Francisco, CA 94111 (c) investment company (d) no convictions in criminal proceedings (e) no civil or administrative proceedings CUSIP No. 868587106 13D Page 6 of 9 Pages ITEM 3 The securities with respect to which this Schedule 13D is filed were purchased by Funds managed by RSIM, L.P. using working capital contributed by the Funds respective partners and shareholders. ITEM 4 This schedule is being filed based on a change in the ownership position of Funds managed by RSIM, L.P. due to acquisitions. All shares are held for investment purposes only. The reporting persons may sell all or part or acquire additional securities of the Issuer depending on market conditions and other economic factors. ITEM 5 The aggregate number and percentage of the class of securities identified pursuant to Item 1 of this Schedule 13D that are beneficially owned by the persons listed in Item 2 are as follows: RS Investment Mgmt Co. LLC 6,722,450 20.7% RS Investment Mgmt, L.P. 6,722,450 20.7% RS Diversified Growth Fund 4,181,000 12.5% All percentages in this table are based, pursuant to 13D-1(e) of the Securities Exchange Act of 1934, as amended, on 33,494,459 shares of Common Stock of the Issuer outstanding as of April 10, 2002. RS Investment Mgmt Co. LLC is a Delaware Limited Liability Company that is deemed to have shared dispositive power over 6,772,450 shares of the Issuer. RS Investment Mgmt, L.P. is a California Limited Partnership that is deemed to have shared dispositive power over 6,772,450 shares of the Issuer. RS Diversified Growth Fund is an investment company that is part of a Massachusetts Business Trust with shared dispositive power over 4,181,000 shares of the Issuer. CUSIP No. 868587106 13D Page 7 of 9 Pages The following is a list of transactions by the filing parties in the last 60 days: ACCT DATE SHARES TRADE AMT TYPE RS acct 03/05/2002 25000 97500 open mkt purchase RS acct 03/06/2002 25000 100750 open mkt purchase RS acct 03/07/2002 50000 204500 open mkt purchase RS acct 03/12/2002 4100 18204 open mkt purchase RS acct 03/12/2002 2100 9324 open mkt purchase Sub-advised acct 03/12/2002 6200 27528 open mkt purchase Sub-advised acct 03/12/2002 1600 7104 open mkt purchase Sub-advised acct 03/18/2002 2500 9825 open mkt purchase Sub-advised acct 03/18/2002 5000 19650 open mkt purchase Sub-advised acct 03/18/2002 12400 48732 open mkt purchase Sub-advised acct 03/19/2002 7400 26640 open mkt purchase Sub-advised acct 03/19/2002 5000 18250 open mkt purchase Sub-advised acct 03/19/2002 100 360 open mkt purchase DGF 03/20/2002 4900 16129 open mkt purchase DGF 03/20/2002 14900 49766 open mkt purchase RS acct 03/20/2002 1000 3292 open mkt purchase RS acct 03/20/2002 3000 10020 open mkt purchase RS acct 03/20/2002 1800 5925 open mkt purchase RS acct 03/20/2002 5300 17702 open mkt purchase Sep acct 03/20/2002 7400 24716 open mkt purchase Sep acct 03/20/2002 2500 8229 open mkt purchase Sub-advised acct 03/20/2002 2000 6583 open mkt purchase Sub-advised acct 03/20/2002 6000 20040 open mkt purchase Sub-advised acct 03/20/2002 3000 10020 open mkt purchase Sub-advised acct 03/20/2002 1000 3292 open mkt purchase Sub-advised acct 03/20/2002 500 1646 open mkt purchase Sub-advised acct 03/20/2002 1500 5010 open mkt purchase Sub-advised acct 03/20/2002 3900 13026 open mkt purchase Sub-advised acct 03/20/2002 1300 4279 open mkt purchase DGF 03/21/2002 8400 28896 open mkt purchase RS acct 03/21/2002 1700 5848 open mkt purchase RS acct 03/21/2002 3000 10320 open mkt purchase Sep acct 03/21/2002 4100 14104 open mkt purchase Sub-advised acct 03/21/2002 3300 11352 open mkt purchase Sub-advised acct 03/21/2002 1600 5504 open mkt purchase Sub-advised acct 03/21/2002 800 2752 open mkt purchase Sub-advised acct 03/21/2002 2100 7224 open mkt purchase DGF 03/22/2002 10500 35287 open mkt purchase RS acct 03/22/2002 2200 7394 open mkt purchase RS acct 03/22/2002 3800 12771 open mkt purchase Sep acct 03/22/2002 5300 17812 open mkt purchase Sub-advised acct 03/22/2002 4200 14115 open mkt purchase Sub-advised acct 03/22/2002 2100 7057 open mkt purchase Sub-advised acct 03/22/2002 1100 3697 open mkt purchase Sub-advised acct 03/22/2002 2800 9410 open mkt purchase DGF 03/25/2002 3400 10982 open mkt purchase DGF 03/25/2002 900 2935 open mkt purchase DGF 03/25/2002 900 2935 open mkt purchase RS acct 03/25/2002 6700 21641 open mkt purchase RS acct 03/25/2002 1700 5543 open mkt purchase RS acct 03/25/2002 1800 5871 open mkt purchase RS acct 03/25/2002 2700 8804 open mkt purchase RS acct 03/25/2002 10200 32946 open mkt purchase RS acct 03/25/2002 2700 8806 open mkt purchase Sep acct 03/25/2002 9200 29716 open mkt purchase Sep acct 03/25/2002 2400 7826 open mkt purchase Sep acct 03/25/2002 2500 8154 open mkt purchase Sub-advised acct 03/25/2002 300 978 open mkt purchase Sub-advised acct 03/25/2002 400 1305 open mkt purchase Sub-advised acct 03/25/2002 1300 4199 open mkt purchase Sub-advised acct 03/25/2002 1800 5871 open mkt purchase Sub-advised acct 03/25/2002 1700 5543 open mkt purchase Sub-advised acct 03/25/2002 6700 21641 open mkt purchase Sub-advised acct 03/25/2002 100 326 open mkt purchase Sub-advised acct 03/25/2002 300 969 open mkt purchase Sub-advised acct 03/25/2002 100 326 open mkt purchase Sub-advised acct 03/25/2002 200 652 open mkt purchase Sub-advised acct 03/25/2002 200 652 open mkt purchase Sub-advised acct 03/25/2002 900 2907 open mkt purchase DGF 03/26/2002 3700 11988 open mkt purchase DGF 03/26/2002 2400 7752 open mkt purchase RS acct 03/26/2002 7300 23652 open mkt purchase RS acct 03/26/2002 4800 15504 open mkt purchase RS acct 03/26/2002 10800 34992 open mkt purchase RS acct 03/26/2002 7600 24548 open mkt purchase Sep acct 03/26/2002 10000 32400 open mkt purchase Sep acct 03/26/2002 6600 21318 open mkt purchase Sub-advised acct 03/26/2002 1500 4860 open mkt purchase Sub-advised acct 03/26/2002 1000 3230 open mkt purchase Sub-advised acct 03/26/2002 7300 23652 open mkt purchase Sub-advised acct 03/26/2002 4800 15504 open mkt purchase Sub-advised acct 03/26/2002 400 1296 open mkt purchase Sub-advised acct 03/26/2002 200 646 open mkt purchase Sub-advised acct 03/26/2002 1000 3240 open mkt purchase Sub-advised acct 03/26/2002 600 1938 open mkt purchase DGF 04/09/2002 3800 10489 open mkt purchase DGF 04/09/2002 66400 180296 open mkt purchase Sub-advised acct 04/09/2002 900 2484 open mkt purchase Sub-advised acct 04/09/2002 16600 45074 open mkt purchase Sub-advised acct 04/09/2002 8300 22537 open mkt purchase Sub-advised acct 04/09/2002 500 1380 open mkt purchase Sub-advised acct 04/09/2002 200 552 open mkt purchase Sub-advised acct 04/09/2002 3300 8960 open mkt purchase DGF 04/10/2002 28100 80577 open mkt purchase Sub-advised acct 04/10/2002 7000 20072 open mkt purchase Sub-advised acct 04/10/2002 3500 10036 open mkt purchase Sub-advised acct 04/10/2002 1400 4014 open mkt purchase DGF 04/11/2002 31600 95957 open mkt purchase Sub-advised acct 04/11/2002 7900 23989 open mkt purchase Sub-advised acct 04/11/2002 3900 11843 open mkt purchase Sub-advised acct 04/11/2002 1600 4859 open mkt purchase DGF 04/12/2002 35000 106225 open mkt purchase Sub-advised acct 04/12/2002 8800 26708 open mkt purchase Sub-advised acct 04/12/2002 4400 13354 open mkt purchase Sub-advised acct 04/12/2002 1800 5463 open mkt purchase DGF 04/15/2002 7000 21980 open mkt purchase Sub-advised acct 04/15/2002 1800 5652 open mkt purchase Sub-advised acct 04/15/2002 900 2826 open mkt purchase Sub-advised acct 04/15/2002 300 942 open mkt purchase DGF 04/16/2002 10600 39291 open mkt purchase Sub-advised acct 04/16/2002 2600 9637 open mkt purchase Sub-advised acct 04/16/2002 1300 4819 open mkt purchase Sub-advised acct 04/16/2002 500 1853 open mkt purchase DGF 04/18/2002 7800 32734 open mkt purchase DGF 04/18/2002 2600 11061 open mkt purchase RS acct 04/18/2002 50000 227700 open mkt purchase RS acct 04/18/2002 22500 94426 open mkt purchase RS acct 04/18/2002 7400 31483 open mkt purchase RS acct 04/18/2002 7500 31908 open mkt purchase RS acct 04/18/2002 22400 94006 open mkt purchase Sub-advised acct 04/18/2002 4400 18719 open mkt purchase Sub-advised acct 04/18/2002 13200 55396 open mkt purchase Sub-advised acct 04/18/2002 1100 4616 open mkt purchase Sub-advised acct 04/18/2002 400 1702 open mkt purchase Sub-advised acct 04/18/2002 1100 4680 open mkt purchase Sub-advised acct 04/18/2002 3200 13429 open mkt purchase Sub-advised acct 04/18/2002 900 3829 open mkt purchase Sub-advised acct 04/18/2002 2600 10911 open mkt purchase Sub-advised acct 04/18/2002 700 2978 open mkt purchase Sub-advised acct 04/18/2002 2200 9233 open mkt purchase DGF 04/19/2002 56400 236034 open mkt purchase Info Age 04/19/2002 9500 39805 open mkt purchase Info Age 04/19/2002 9500 39757 open mkt purchase Internet Age 04/19/2002 5500 23045 open mkt purchase Internet Age 04/19/2002 5500 23017 open mkt purchase RS acct 04/19/2002 10000 41850 open mkt purchase RS acct 04/19/2002 10000 41850 open mkt purchase Sep acct 04/19/2002 2700 11299 open mkt purchase Sub-advised acct 04/19/2002 6800 28458 open mkt purchase Sub-advised acct 04/19/2002 300 1255 open mkt purchase Sub-advised acct 04/19/2002 2900 12136 open mkt purchase Sub-advised acct 04/19/2002 800 3348 open mkt purchase Sub-advised acct 04/19/2002 700 2929 open mkt purchase Sub-advised acct 04/19/2002 4400 18414 open mkt purchase DGF 04/22/2002 200 774 open mkt purchase DGF 04/22/2002 200 786 open mkt purchase DGF 04/22/2002 300 1134 open mkt purchase Info Age 04/22/2002 12100 46816 open mkt purchase Info Age 04/22/2002 12100 47553 open mkt purchase Info Age 04/22/2002 16800 63504 open mkt purchase Internet Age 04/22/2002 7200 27858 open mkt purchase Internet Age 04/22/2002 7200 28296 open mkt purchase Internet Age 04/22/2002 9600 36288 open mkt purchase RS acct 04/22/2002 10500 40626 open mkt purchase RS acct 04/22/2002 10500 41265 open mkt purchase RS acct 04/22/2002 14100 53298 open mkt purchase RS acct 04/22/2002 10500 40626 open mkt purchase RS acct 04/22/2002 10500 41265 open mkt purchase RS acct 04/22/2002 14100 53298 open mkt purchase Sep acct 04/22/2002 2200 8512 open mkt purchase Sep acct 04/22/2002 2200 8646 open mkt purchase Sep acct 04/22/2002 2900 10962 open mkt purchase Sub-advised acct 04/22/2002 3000 11607 open mkt purchase Sub-advised acct 04/22/2002 3000 11790 open mkt purchase Sub-advised acct 04/22/2002 4000 15120 open mkt purchase Sub-advised acct 04/22/2002 200 774 open mkt purchase Sub-advised acct 04/22/2002 200 786 open mkt purchase Sub-advised acct 04/22/2002 300 1134 open mkt purchase Sub-advised acct 04/22/2002 500 1935 open mkt purchase Sub-advised acct 04/22/2002 500 1965 open mkt purchase Sub-advised acct 04/22/2002 600 2268 open mkt purchase Sub-advised acct 04/22/2002 400 1548 open mkt purchase Sub-advised acct 04/22/2002 400 1572 open mkt purchase Sub-advised acct 04/22/2002 600 2268 open mkt purchase Sub-advised acct 04/22/2002 3200 12381 open mkt purchase Sub-advised acct 04/22/2002 3200 12576 open mkt purchase Sub-advised acct 04/22/2002 4200 15876 open mkt purchase DGF 04/23/2002 12600 46867 open mkt purchase RS acct 04/23/2002 15800 58770 open mkt purchase Sub-advised acct 04/23/2002 12600 46867 open mkt purchase Sub-advised acct 04/23/2002 3200 11903 open mkt purchase Sub-advised acct 04/23/2002 6300 23433 open mkt purchase Sub-advised acct 04/23/2002 3200 11903 open mkt purchase Sub-advised acct 04/23/2002 6300 23433 open mkt purchase DGF 04/24/2002 2800 9590 open mkt purchase DGF 04/24/2002 107200 368768 open mkt purchase Info Age 04/24/2002 1000 3425 open mkt purchase Info Age 04/24/2002 39000 134160 open mkt purchase Internet Age 04/24/2002 14600 50224 open mkt purchase Internet Age 04/24/2002 400 1370 open mkt purchase RS acct 04/24/2002 100 342 open mkt purchase RS acct 04/24/2002 4900 16856 open mkt purchase RS acct 04/24/2002 100 342 open mkt purchase RS acct 04/24/2002 4100 14104 open mkt purchase Sep acct 04/24/2002 5100 17544 open mkt purchase Sep acct 04/24/2002 100 342 open mkt purchase Sub-advised acct 04/24/2002 13200 45408 open mkt purchase Sub-advised acct 04/24/2002 300 1027 open mkt purchase Sub-advised acct 04/24/2002 500 1720 open mkt purchase Sub-advised acct 04/24/2002 1600 5504 open mkt purchase Sub-advised acct 04/24/2002 1300 4472 open mkt purchase Sub-advised acct 04/24/2002 200 685 open mkt purchase Sub-advised acct 04/24/2002 8500 29240 open mkt purchase DGF 04/29/2002 8400 28750 open mkt purchase Sub-advised acct 04/29/2002 3900 13348 open mkt purchase Sub-advised acct 04/29/2002 1300 4449 open mkt purchase Sub-advised acct 04/29/2002 5200 17798 open mkt purchase Sub-advised acct 04/30/2002 15000 52053 open mkt purchase RS acct 05/03/2002 20000 64600 open mkt purchase RS acct 05/03/2002 15000 48450 open mkt purchase Sub-advised acct 05/03/2002 25000 80750 open mkt purchase CUSIP No. 868587106 13D Page 8 of 9 Pages ITEM 6 Please refer to Item 5. ITEM 7 The following exhibits are filed herewith: Exhibit A - Joint Filing Agreement ITEM 8 SIGNATURE After reasonable inquiry and to the best of my knowledge and belief, I certify that the information set forth in this statement is true, complete and correct. Dated: May 6, 2002 RS INVESTMENT MANAGEMENT CO. LLC By: /s/ G. Randall Hecht G. Randall Hecht Chief Executive Officer RS INVESTMENT MANAGEMENT, L.P. By: RS Investment Management Co. LLC General Partner By: /s/ G. Randall Hecht G. Randall Hecht Chief Executive Officer RS DIVERSIFIED GROWTH FUND By: RS Investment Management, L.P. Investment Adviser By: RS Investment Management Co. LLC General Partner By: /s/ G. Randall Hecht G. Randall Hecht Chief Executive Officer CUSIP No. 868587106 13D Page 9 of 9 Pages EXHIBIT A JOINT FILING AGREEMENT The undersigned hereby agree that they are filing this statement jointly pursuant to Rule 13d-1(f)(1). Each of them is responsible for the timely filing of the Schedule 13D and any amendments thereto, and for the completeness and accuracy of the information concerning such person contained therein; but none of them is responsible for the completeness or accuracy of the information concerning the other persons making the filing, unless such person knows or has reason to believe that such information is accurate. Dated: May 6, 2002 RS INVESTMENT MANAGEMENT CO. LLC By: /s/ G. Randall Hecht G. Randall Hecht Chief Executive Officer RS INVESTMENT MANAGEMENT, L.P. By: RS Investment Management Co. LLC General Partner By: /s/ G. Randall Hecht G. Randall Hecht Chief Executive Officer RS DIVERSIFIED GROWTH FUND By: RS Investment Management, L.P. Investment Adviser By: RS Investment Management Co. LLC General Partner By: /s/ G. Randall Hecht G. Randall Hecht Chief Executive Officer