SC 13G/A 1 sprt032709a2.txt SCHEDULE 13G HOLDINGS REPORT AMENDMENT UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 SCHEDULE 13G/A Under the Securities Exchange Act of 1934 (Amendment No. 2) SupportSoft, Inc. (Name of Issuer) Common Stock (Title of Class of Securities) 868587106 (CUSIP Number) March 27, 2009 (Date of Event Which Requires Filing of this Statement) Check the appropriate box to designate the rule pursuant to which this Schedule is filed: [ ] Rule 13d-1(b) [x] Rule 13d-1(c) [ ] Rule 13d-1(d) *The remainder of this cover page shall be filled out for a reporting person's initial filing on this form with respect to the subject class of securities, and for any subsequent amendment containing information which would alter the disclosures provided in a prior cover page. The information required in the remainder of this cover page shall not be deemed to be "filed" for the purpose of Section 18 of the Securities Exchange Act of 1934 ("Act") or otherwise subject to the liabilities of that section of the Act but shall be subject to all other provisions of the Act (however, see the Notes). CUSIP No. 868587106 1. Names of Reporting Person Intana Management, LLC I.R.S. Identification Nos. of above person: 20-3867498 2. Check the Appropriate Box if a Member Of a Group [ ] (a) [ ] (b) 3. SEC Use Only 4. Citizenship or Place of Organization Delaware, United States 5. Sole Voting Power: 0 Number of Shares 6. Shared Voting Power: 4,635,069 Beneficially Owned by 7. Sole Dispositive Power: 0 Each Reporting Person With 8. Shared Dispositive Power: 4,635,069 9. Aggregate Amount Beneficially Owned by Each Reporting Person 4,635,069 10. Check if the Aggregate Amount in Row (9) Excludes Certain Shares 11. Percent of Class Represented by Amount in Row (9) 10.03% 12. Type of Reporting Person IA CUSIP No. 868587106 1. Names of Reporting Person Intana Capital Master Fund Ltd. 2. Check the Appropriate Box if a Member Of a Group [ ] (a) [ ] (b) 3. SEC Use Only 4. Citizenship or Place of Organization Grand Cayman, Cayman Islands 5. Sole Voting Power: 0 Number of Shares 6. Shared Voting Power: 3,015,169 Beneficially Owned by 7. Sole Dispositive Power: 0 Each Reporting Person With 8. Shared Dispositive Power: 3,015,169 9. Aggregate Amount Beneficially Owned by Each Reporting Person 3,015,169 10. Check if the Aggregate Amount in Row (9) Excludes Certain Shares 11. Percent of Class Represented by Amount in Row (9) 6.52% 12. Type of Reporting Person OO Item 1. (a) Issuer: SupportSoft, Inc. (b) Address of Issuer's Principal Executive Offices: 1900 Seaport Boulevard 3rd Floor Redwood City, CA 94063 Item 2. (a) Name of Persons Filing: Intana Management, LLC Intana Capital Master Fund Ltd. (b) Address of Principal Business Offices: Intana Management, LLC 505 Park Avenue, 3rd Floor New York, NY 10022 United States Intana Capital Master Fund Ltd. c/o Dundee Leeds Management Services (Cayman) Ltd. 2nd Floor, Waterfront Centre 28 N. Church Street Georgetown, Grand Cayman Cayman Islands, BWI (c) Citizenship: Please refer to Item 4 on each cover sheet for each Reporting Person (d) Title of Class of Securities Common Stock (e) CUSIP Number: 868587106 Item 3. This Schedule 13G is filed pursuant to Rule 13d-1(c) under the Securities Exchange Act of 1934 Item 4. Ownership Please see Items 5 - 9 and 11 for each cover sheet for each Reporting Person Item 5. Ownership of Five Percent or Less of a Class Not Applicable Item 6. Ownership of More than Five Percent on Behalf of Another Person Not Applicable Item 7. Identification and Classification of the Subsidiary Which Acquired the Security Being Reported on By the Parent Holding Company Not Applicable Item 8. Identification and Classification of Members of the Group Not Applicable Item 9. Notice of Dissolution of Group Not Applicable Item 10. Certification By signing below I certify that, to the best of my knowledge and belief, the securities referred to above were acquired and held in the ordinary course of business and were not acquired and are not held for the purpose of or with the effect of changing or influencing the control of the issuer of the securities and were not acquired and are not held in connection with or as a participant in any transaction having that purpose or effect. SIGNATURE After reasonable inquiry and to the best of my knowledge and belief, I certify that the information set forth in this statement is true, complete and correct. Date: March 31, 2009 Intana Management, LLC By: /s/ Joseph Kopilak -------------------------- Name: Joseph Kopilak Title: Chief Compliance Officer Intana Capital Master Fund Ltd. By: /s/ Joseph Kopilak -------------------------- Name: Joseph Kopilak Title: Chief Compliance Officer JOINT FILING AGREEMENT The undersigned hereby agree that the Statement on this Schedule 13G/A, dated March 31, 2009, (the "Schedule 13G/A"), with respect to the Common Stock of SupportSoft, Inc. is filed on behalf of each of us pursuant to and in accordance with the provisions of Rule 13d-1(k) under the Securities Exchange Act of 1934, as amended, and that this Agreement shall be included as an Exhibit to this Schedule 13G/A. Each of the undersigned agrees to be responsible for the timely filing of the Schedule 13G/A, and for the completeness and accuracy of the information concerning itself contained therein. This Agreement may be executed in any number of counterparts, all of which taken together shall constitute one and the same instrument. IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the 31st day of March 2009. Intana Management, LLC By: /s/ Joseph Kopilak -------------------------- Name: Joseph Kopilak Title: Chief Compliance Officer Intana Capital Master Fund Ltd. By: /s/ Joseph Kopilak -------------------------- Name: Joseph Kopilak Title: Chief Compliance Officer